Privacy Policy

1) Scope & who we are

SARAGIRE operates from Dar es Salaam, Tanzania. This policy applies when you visit our website, request a quote, contact us, or otherwise interact with us online or offline in relation to our services.

2) Data we collect

Information you provide to us

• Quote form: service selection (Forest/Commodities/Logistics), specifications (e.g., dimensions, grades, quantities), delivery points, timelines, company details, contact info (name, email, phone).
• Contact form / email / phone / WhatsApp: your contact details and the content of your message or call notes.
• Business dealings: purchase orders, contracts, invoices, delivery notes and any supporting documentation.

Information collected automatically

• Device & usage: IP address, browser type, pages viewed, time on page, and referrers (standard web logs).
• Cookies & similar: small files used to remember preferences and understand site usage (see “Cookies & analytics”).

Sensitive or special categories

We do not seek to collect sensitive personal data. Please avoid sending such information via our forms unless requested and strictly necessary for a service or legal requirement.

3) How we use your data

• Provide quotes & deliver services (e.g., product availability, transit times, documentation, dispatch updates).
• Respond to enquiries and provide customer support.
• Operations such as order processing, invoicing, records, reporting, and compliance.
• Improve our website & communications (e.g., understand which pages are useful).
• Legal & compliance including fraud prevention and regulatory obligations.

4) Legal bases / lawful grounds

Depending on the context, we rely on one or more of the following:

• Contract – to take steps at your request before entering into a contract and to perform a contract.
• Legitimate interests – to operate and improve our services, maintain security, and communicate with you in context.
• Consent – where required (e.g., certain cookies/communications). You can withdraw consent at any time.
• Legal obligation – to meet regulatory, tax, and record-keeping requirements.

5) Sharing & disclosures

We share personal data only as needed for the purposes above, for example:

• Service providers (e.g., website hosting, email delivery/WordPress mail, analytics, security, customer support tools).
• Operational partners (e.g., carriers, warehouses, clearing & forwarding) to fulfill logistics and delivery.
• Regulators & authorities where required (e.g., customs, permits, compliance checks).
• Business transfers (e.g., merger, acquisition) in accordance with applicable law.

We do not sell personal data.

6) Cookies & analytics

We use essential cookies to make the site work, and may use analytics cookies to understand usage (pages visited, duration, device types). You can manage cookies via your browser settings. If we implement optional analytics or marketing cookies, we will inform you and, where required, request consent.

• Essential cookies: security, load balancing, session forms (cannot be switched off).
• Analytics cookies (optional): to improve content and usability.

7) Data retention

We keep personal data only as long as needed for the purposes set out in this policy, including meeting legal, accounting, or reporting requirements. Typical retention: enquiry threads and quote records are reviewed periodically; contractual records follow statutory retention periods.

8) Security

We use reasonable administrative, technical, and organizational measures to protect personal data (e.g., access controls, TLS in transit). No method of transmission or storage is 100% secure; if you suspect any issue, please contact us immediately.

9) Your privacy rights

Depending on applicable law, you may have rights such as access, correction, deletion, restriction/objection to processing, and data portability. You can exercise these by contacting us at info@saragire.co.tz. We may need to verify your identity before responding.

10) International transfers

We may process data in countries outside your own (for example, where our hosting or email providers operate). Where applicable, we take steps designed to ensure appropriate safeguards for such transfers, consistent with data-protection requirements.

11) Children’s data

Our site and services are not directed to children. If you believe a child has provided us personal data, please contact us and we will take appropriate steps.

12) Changes to this policy

We may update this policy from time to time. The “Last updated” date at the top shows when changes were made. Significant changes will be highlighted on this page.

13) Contact us

For questions about this policy or how we handle personal data, contact:

• Email: info@saragire.co.tz
• Phone: +255 754 278 176
• Address: Dar es Salaam, Tanzania

If you interact with SARAGIRE as a business customer or supplier, our contractual terms may also apply alongside this policy.